Frequently Asked Questions

City of Pompano Beach Information:

100 West Atlantic Boulevard,
Pompano Beach, FL 33060
Main Phone: (954) 786-4600

City of Pompano Beach Water Billing Information:

Water Billing Customer Service (954) 786-4637

Water Billing Customer Service hours of operation: Monday – Thursday 7:00 AM – 6:00 PM EST

Reconnection Mon – Thur After 6:00PM (954) 540-5769

After hours Emergencies: (954) 942-2202

Fax: (954) 786-4643

Direct all mailed Water Billing correspondence to:

City of Pompano Beach
PO BOX 908
Pompano Beach, FL

How can I pay my bill online?Answer: You can register your account to make payments or skip the registration to pay as a guest. Once you have successfully logged in, please choose the "Make Payment" option on your Home page. You have the following payment options online:

  • • Credit Card (Visa, MasterCard, Discover, Amex)
  • • Debit Card (Visa, MasterCard, Discover, Amex)
  • • E-Checks

What other online payment features/options do I have?Answer: The below payment options are also available.

  • • Save multiple payment methods for quick and easy processing using the “Account Settings” tab.
  • • Schedule Auto Payments using the "Auto-Pay" tab.
  • • Register online for our Text and Pay option to get reminders of your bill due date and pay your bill via one easy text!

What other payment options do I have if I prefer to not make a payment online?

By phone with a live agent: You can make a payment over the phone during regular business hours (8:00AM – 6:00PM EST) by contacting a live First Billing Services Customer Service Representative at (855)270-3592.

By Mail: Please remit and make checks in US funds payable to

City of Pompano Beach
P.O. Box 908
Pompano Beach, FL

In person: Pay in person with a credit card, check, cash or money order at: 100 West Atlantic Boulevard, Pompano Beach, FL, 33061-0908

What information do I need to register my account online?Answer: To create a new account, you will need to enter the following information:

  • • Account Number
  • • Zip Code

I forgot my User Name.Answer: Please click on the “Forgot your User Name?” link on the Secure Client Log In screen. Enter your email address and click “Retrieve User Name” to retrieve your user name via email.

I forgot my password.Answer: Please click on the “Forgot your Password?” link on the Secure Client Log In screen. Enter your user name and click “Reset Password” to receive a temporary password via email.

How can I view my payment history information online?Answer: To view a copy of the previous payments processed by First Billing Services, choose the “Account History” option on your home page. You can email or print receipts from this location.

How can I register more than one account under the same username?Answer: Register one of your accounts using the “Register” tab from the Secure Client Log in screen. Click on “Manage Accounts” to add additional accounts to your username. Once the additional accounts are registered, navigate the accounts using the quick drop menu on the top right side of your screen.

How do I remove an account from my username?Answer: Click on “Manage Accounts” to remove an account from your username. Simply click on the delete button of any accounts you wish to remove.

Payment Portal Support
For help logging in, making a payment, or using an automated service
Customer Service Hours
Mon - Th: 7AM - 5:30PM EST
all times are Eastern Standard Time

Account Support
For utility-related problems or questions about your invoices
Customer Service Hours
Mon - Th: 7AM - 5:30PM EST
all times are Eastern Standard Time

24-Hour Automated Phone Payments

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